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FREQUENTLY ASKED QUESTIONS

More Information About Our Bali Hotel

We’re always available to chat by phone or trade emails to answer any question, no matter how large or small. In the meantime, here are some answers that will provide clarity and help make your stay at our Bali hotel as informed as possible.

General

Check-in is at 15:00, and check-out is at 12:00pm.

All villas are non-smoking. Smoking is permitted in designated areas only.

Room service is available 24/7.

Our fitness center is open 24/7 and is equipped with a Peloton bike and state-of-the-art gym by Life Fitness – it includes free weights, treadmills and more. Guests can join high-intensity classes by guest instructors, including TRX training sessions and Beach Boot Camps. In addition, every villa is outfitted with a yoga mat.

No, but business services are available at the Living Room and the Artiste Studio.

Yes, we have a 625 sqm (6727 sqft) pool.

Our spa is open from 10:00 to 22:00.

Reservations

Yes – there is a charge for rollaways; cribs are complimentary.

These depend on the rate and the plan booked. Please see the terms and conditions in your reservation confirmation.

The minimum age requirement to check into a room is 18.

Yes – children up to the age of 12 may stay free of charge.

A government-issued identification document, such as a passport, is required at check in.

To manage bookings made through other websites, please contact the third-party provider directly.

Yes, we offer connecting villas.

One of our Two-Bedroom Villas is accessible.

Restaurants

Maya’s Pantry

Open Daily
Breakfast 6:00-11:00
Lunch 12:00-15:00
Dinner 18:00-22:00

Aki & Jack’s

Closed on Mondays and Thursdays
Dinner 18:00-23:00
Saturday Supper Club 22:00-01:00

Gong Bar

Open Daily
17:00-24:00

Nilam Beach Club

Open Daily
10:00-18:00

Pool Bar + Cabanas

Open Daily
10:00-18:00

Accounting

For bill inquiries, please contact a Kimpton Curator.

Credit cards, debit cards, bank transfer and cash with credit card guarantee are all accepted options.

Pets

Pets are allowed in the Garden Pool Villa, the Two-Bedroom Pool Villa and at the Nilam Beach Club.

Concierge

Choose Dates

GYM membership registration

Best Rates + Special Perks

By booking direct on our website and becoming an IHG® Rewards Club member, you’ll enjoy what you can’t get elsewhere.

  • Guaranteed best rates when you book on our website
  • Access to more flexible cancellation policies
  • Complimentary WiFi for members
  • Exclusive rewards member rates
  • Custom stay preferences
  • Earn credit towards reward nights
  • Access to discounts on room upgrades
  • Access to early check-in and late checkout

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